Reduce IT costs by improving user satisfaction
Focus on customer needs
A CIO wants to build customer trust and value at the lowest possible costs. This can only be achieved if ICT employees are able to look from the outside in. They have to put the customer first and have to learn to look at the end-to-end quality of the delivered ICT services from a user perspective. To establish the required behavior we developed a tool to track user perception to ensure a continuous focus on service quality.
Track user perception
UPOS (User Perception Online Survey) offers a highly customizable framework to track and measure the by users perceived end-to-end quality of the delivered services. You will be able to online monitor service scorecards per geographic area, business area, function, organization, user and judge how your service providers are really performing. You can identify trends of dissatisfaction and take actions towards your service providers to eliminate the underlying root causes of dissatisfaction. Ultimately you will deliver a better perceived service, improve customer satisfaction and reduce IT costs.
Services
We license by Wijnreder Media developed web applications to customers for services on demand.
- Latest services:
- World Cup Football game
- Tour de France game
Web applications
We convert complex business processes into web based applications assuring that business functions are available for staff, customers and suppliers at any time at any place.
- Latest web applications:
- Kras Sport
Learn more about our web applications
Web development
We offer affordable and customized website development for personal use or businesses worldwide by using various programming languages such as XHTML, PHP and MySQL.
- Latest web development:
- WVcycling
- The Football Box