Reduce IT costs by improving user satisfaction
If you ensure that your ICT services and processes stay focused on customer needs user satisfaction will improve and IT costs will drop. By tracking and measuring the by users perceived end-to-end quality of the delivered services you are able to identify trends of dissatisfaction earlier than SLA or KPI reports of your service providers will show to you.
A CIO wants to build customer trust and value at the lowest possible costs. This can only be achieved if ICT employees are able to look from the outside in. They have to put the customer first and have to learn to look at the end-to-end quality of the delivered ICT services from an user perspective. To establish the required behaviour we developed a tool to track user perception to ensure a continuous focus on service quality.
UPOS (User Perception Online Survey) offers a highly customizable framework to track and measure the by users perceived end-to-end quality of the delivered services. You will be able to online monitor service scorecards per geographic area, business area, function, organization, user and judge how your service providers are really performing. You can identify trends of dissatisfaction and take actions towards your service providers to eliminate the underlying root causes of dissatisfaction. Ultimately you will deliver a better perceived service, improve customer satisfaction and reduce IT costs.
Products
We license by Wijnreder Media developed applications to customers for services on demand.
- Latest products:
- Vuelta a España game
- Tour de France game
Web applications
We convert complex business processes into web based applications assuring that business functions are available for staff, customers and suppliers at any time at any place.
- Latest web applications:
- 4PL Services
- Kras Sport
Learn more about our web applications
Web development
We offer affordable and customized website development for personal use or businesses worldwide by using various programming languages such as XHTML, PHP and MySQL.
- Latest web development:
- World Soccer Stats
- WVCycling